Business Segment Manager - Remote

First American; Town of Texas (WI); Remote; USD 72,000 - 97,000; Full time

Job summary

Join a forward-thinking company that prioritizes its people and fosters an inclusive culture. As a Business Segment Manager, you'll oversee Title services, manage diverse teams, and drive operational efficiency. With a strong emphasis on employee development and performance management, this role is vital in enhancing organizational success. You'll analyze financial data, improve workflows, and ensure quality metrics are met. This innovative firm offers a comprehensive benefits package and values diversity, making it a great place to grow your career while embracing your individuality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Sick Leave

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with 2 years in management.
• Proven ability to manage large, diverse teams effectively.

Responsibilities

• Supervise staff and manage performance evaluations.
• Drive daily operations and manage vendor relationships.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Title Examination

Education

Bachelor's Degree

Tools

FAST

Job description

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise and mentor staff, responsible for performance management, development, and work delegation. Hire, train, and provide feedback to subordinates.
2. Manage employee relations, performance appraisals, salary administration, and hiring processes, including timecard and employee change approvals.
3. Support the management of Title Production operations, working to improve organizational performance and efficiency.
4. Assist in financial management by analyzing monthly P&L and unit cost data, and implementing operational changes to improve financial outcomes.
5. Manage process workflow interactions with systems like FAST and electronic imaging databases.
6. Ensure clarity of roles and responsibilities through effective communication and feedback.
7. Lead process improvement initiatives to enhance quality, reduce costs, and meet turnaround time service level agreements.
8. Drive daily operations of the segment, including managing onshore and offshore staff, and reviewing outsourcing volumes.
9. Manage vendor relationships, negotiate costs, and handle customer requests and complaints.
10. Analyze quality metrics with the Quality Lead to meet quality goals.
11. Own turnaround time targets, providing regular reports and analysis.
12. Travel to offsite locations as needed.

What You'll Bring:

• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal skills with internal and external stakeholders.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent experience.
• At least 4 years of related experience and 2 years of management/leadership experience.
• Title Examiner background is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate and may vary based on factors such as experience, skills, and location.

What We Offer:

We embrace individuality, support diversity, and foster an inclusive workplace for all. Our People First Culture celebrates diversity, equity, and inclusion, which are key to our success. Feel free to bring your whole self to work. First American is an equal opportunity employer.

Note: For candidates working from an unincorporated area within Los Angeles County, additional considerations apply regarding criminal history reviews, consistent with local laws.

We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.