Business Segment Manager - Remote

First American; West Virginia; Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to lead operational functions in Title services. This role involves supervising staff, managing employee relations, and analyzing financial data to improve performance. The ideal candidate will have a strong background in customer service and multitasking, with proven leadership skills to oversee diverse teams. Join a forward-thinking company that values diversity and fosters an inclusive workplace, where your contributions will drive success and innovation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Sick Leave

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with at least 2 years in management.
• Title Examiner background is required.

Responsibilities

• Supervise and mentor staff, managing performance and development.
• Analyze financial data to enhance operational performance.
• Oversee day-to-day operations and manage vendor relationships.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Interpersonal Skills

Multitasking

Education

Bachelor's Degree

Job description

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise and mentor staff, responsible for performance management, development, and work delegation. Hire, train, and evaluate employees, providing feedback and identifying training needs.
2. Manage employee relations, performance appraisals, salary administration, and recruitment processes, including timecard and employee change approvals.
3. Support Title Production operations, working with managers to monitor and improve organizational performance and costs.
4. Analyze financial data to improve unit cost performance and make operational changes to enhance financial outcomes.
5. Manage interactions with process workflow systems and electronic imaging databases.
6. Ensure clear communication of roles, responsibilities, goals, and objectives; provide feedback and delegate tasks accordingly.
7. Identify and initiate process improvements and problem-solving activities to ensure high quality, low cost, and timely service.
8. Oversee day-to-day operations of the segment, including onshore and offshore staff, ensuring organizational flexibility through cross-training and reviewing outsourcing volumes.
9. Manage vendor relationships, including negotiations, quality, and turnaround times, and handle customer requests and complaints.
10. Analyze quality metrics and work with the Quality Lead to meet quality goals.
11. Own turnaround time goals, monitor performance, and provide weekly reports and analysis.
12. Travel to offsite employee locations as needed.

What You'll Bring:

• Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem solving.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Effective interpersonal skills with internal, external, management, and offshore teams.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent work experience.
• At least 4 years of related experience.
• At least 2 years of management or leadership experience.
• Title Examiner background is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate and actual pay may vary based on various factors.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates what makes each of us unique, fostering an authentic and inclusive workplace for all. You are encouraged to bring your full self to work. First American is an equal opportunity employer.

Note: This statement applies to candidates working in unincorporated areas within Los Angeles County.

We consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. We may review criminal history in connection with a conditional offer, especially if it relates to job duties involving confidential information, financial transactions, or customer requirements.

Our benefits include medical, dental, vision, 401k, PTO, sick leave, and other benefits including an employee stock purchase plan.