Business Segment Manager - Remote

First American; Hyde Park Township (IL); Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to lead Title services operations. This role involves supervising teams, enhancing production efficiency, and managing vendor relationships. You will play a crucial part in analyzing performance metrics and implementing process improvements to ensure quality and cost-effectiveness. Join a forward-thinking organization that prioritizes diversity, equity, and inclusion, fostering a culture where every individual can thrive and contribute to innovative solutions. If you are passionate about leadership and operational excellence, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Sick Leave

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with at least 2 years in management.
• Background as a Title Examiner is required.

Responsibilities

• Supervise and mentor staff while managing performance and development.
• Support Title Production operations and improve organizational efficiency.
• Analyze financial data to enhance unit cost performance.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Interpersonal Skills

Multi-tasking

Team Management

Problem-solving

Education

Bachelor's Degree or Equivalent Work Experience

Tools

TRD

DATATREE

DATATRACE

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise staff, coach and mentor team members, manage performance, and facilitate development. Assign tasks, monitor progress, and provide feedback. Hire, train, and identify training needs.
2. Manage employee relations, performance reviews, salary administration, incentives, and hiring processes. Handle timecard approvals, employee changes, and annual reviews.
3. Support overall management of Title Production operations, working with managers to improve organizational performance and efficiency.
4. Assist the Financial Organization in improving unit cost performance by analyzing financial data and implementing operational changes.
5. Manage interaction with workflow processes and electronic databases such as TRD, DATATREE, DATATRACE.
6. Ensure clear communication of roles and responsibilities; provide feedback and delegate tasks.
7. Identify and initiate process improvements to enhance quality, reduce costs, and meet turnaround time service level agreements.
8. Drive daily operations, including managing onshore and offshore staff, ensuring organizational flexibility through cross-training and reviewing outsourcing volumes.
9. Manage vendor relationships, negotiate costs, and handle customer requests, concerns, and complaints.
10. Analyze quality metrics, focus on quality improvement, and own the quality process and results.
11. Maintain turnaround time goals, provide regular reports and analysis.
12. Travel to offsite locations as needed.

What You'll Bring:

• Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem-solving.
• Excellent customer service skills.
• Strong verbal, written, and presentation communication skills.
• Ability to multi-task in a fast-paced environment.
• Effective interpersonal skills with internal and external stakeholders, including offshore teams.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent work experience.
• At least 4 years of related experience.
• At least 2 years of management or leadership experience.
• Background as a Title Examiner is required.

Pay Range: $72,125-$96,125 annually. This estimate depends on factors like experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as key to our success. Our People First Culture celebrates authenticity and inclusivity, encouraging you to bring your whole self to work. We are an equal opportunity employer.

Note for candidates in Los Angeles County:

We consider all qualified applicants, including those with criminal records, in compliance with applicable laws. We conduct criminal history reviews as part of our hiring process, especially for roles involving sensitive information or financial transactions. Eligibility for employment may depend on criminal history.

First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO, sick leave, and other benefits like an employee stock purchase plan.