Business Segment Manager - Remote

First American; Ohio; Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to oversee Title services operations. This role involves supervising staff, managing performance, and improving operational efficiency. The ideal candidate will possess strong leadership skills, a solid background in Title examination, and the ability to analyze financial data for performance enhancement. Join a diverse and inclusive workplace that values individuality and fosters a supportive environment for all employees. This is a fantastic opportunity for those looking to make a significant impact in a dynamic team setting.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with 2 years in management.
• Background as a Title Examiner is required.

Responsibilities

• Supervise and mentor staff, managing performance and development.
• Analyze financial data to improve unit cost performance.
• Manage vendor relationships and negotiate costs.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Problem Solving

Education

Bachelor's Degree

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise and mentor staff, responsible for performance management, development, and work delegation. Hire, train, and provide feedback to subordinates.
2. Manage employee relations, performance appraisals, salary administration, incentives, and hiring processes, including timecard and leave approvals.
3. Support Title Production operations, working with managers to monitor and improve organizational performance and costs.
4. Analyze financial data to improve unit cost performance, using available tools to guide operational changes.
5. Manage interactions with process workflow systems and electronic imaging databases.
6. Communicate roles and responsibilities clearly, provide feedback, and identify training needs.
7. Identify process improvements and problem-solving activities to ensure high-quality, cost-effective, and timely service.
8. Oversee day-to-day segment operations, including offshore staff, ensuring organizational flexibility through cross-training and reviewing outsourcing volumes.
9. Manage vendor relationships, negotiate costs, and handle customer requests and complaints.
10. Analyze quality metrics, focus on quality improvement, and own process results.
11. Ensure turnaround time goals are met or exceeded, providing regular reports and analysis.
12. Travel to offsite locations as required.

What You'll Bring:

1. Strong skills in Microsoft Office (Excel, PowerPoint) for problem solving.
2. Excellent customer service and communication skills.
3. Ability to multitask in a fast-paced environment.
4. Interpersonal skills to manage internal, external, and offshore teams.
5. Experience managing large on-site, off-site, and virtual teams.
6. Bachelor's degree or equivalent work experience.
7. At least 4 years of related experience and 2 years of management/leadership experience.
8. Background as a Title Examiner is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate and actual pay may vary based on experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture promotes an authentic and inclusive workplace for all. You are encouraged to bring your full, unique self to work. First American is an equal opportunity employer.

**Note: The following applies only to candidates working from an unincorporated area within Los Angeles County.**

First American considers all qualified applicants, including those with arrest or conviction records, consistent with applicable laws. We conduct criminal history reviews in connection with job offers, focusing on duties involving confidential information, financial transactions, and customer requirements.

We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other benefits like an employee stock purchase plan.