Business Segment Manager - Remote

First American; Georgia (VT); Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to lead operational functions in title services. This role involves supervising a diverse team, managing performance, and enhancing organizational efficiency. You'll be responsible for financial analysis, workflow management, and vendor relationships, ensuring high-quality service delivery. With a commitment to inclusivity and support, this company offers a dynamic environment for professional growth. If you're passionate about leadership and operational excellence, this opportunity is perfect for you.

Benefits

Health Plans

401k

PTO

Diversity and Inclusion Programs

Qualifications

• 4+ years of relevant experience in title services.
• 2+ years of management or leadership experience required.

Responsibilities

• Supervise staff and manage performance and development.
• Analyze monthly P&L and optimize financial performance.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Problem-Solving

Education

Bachelor's Degree

Tools

TRD

DATATREE

DATATRACE

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations of multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise staff, coach and mentor team members, manage performance, and facilitate development. Assign work, monitor progress, hire, train, and evaluate employees.
2. Manage employee relations, conduct performance reviews, handle salary administration, incentives, and recruitment processes.
3. Support Title Production operations, working with managers to improve organizational performance.
4. Assist in financial management, analyze monthly P&L and unit cost data, and utilize financial tools to optimize performance.
5. Manage workflow processes and electronic databases such as TRD, DATATREE, and DATATRACE.
6. Ensure clear communication of goals and responsibilities, provide feedback, and identify training needs.
7. Implement process improvements and problem-solving activities to maintain high quality, low costs, and meet turnaround time goals.
8. Oversee daily operations of the segment, including onshore and offshore staff, ensuring organizational flexibility.
9. Manage vendor relationships, negotiate costs, and handle customer requests and complaints.
10. Collaborate with Quality Lead to analyze quality metrics and improve service quality.
11. Own turnaround time targets, provide regular performance reports, and analyze results.
12. Travel to offsite locations as required.

What You'll Bring:

• Strong skills in Microsoft Office (Excel, PowerPoint) for problem-solving.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Effective interpersonal skills with diverse teams and clients.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent experience.
• At least 4 years of relevant experience.
• At least 2 years of management or leadership experience.
• Title Examiner background is required.

Pay Range: $72,125 - $96,125 annually. This range is an estimate and actual pay may vary based on experience, skills, and location.

What We Offer

We embrace diversity and support an inclusive workplace. We encourage you to bring your whole self to work and are committed to equal opportunity employment. We also conduct criminal background checks where applicable and offer comprehensive benefits including health plans, 401k, PTO, and more.