Business Relationship Manager - Healthcare

Tata Consultancy Services Limited; Irvine (CA); On-site; USD 111,000 - 171,000; Full time

Job summary

Tata Consultancy Services in Irvine, CA is seeking a seasoned Business Relationship Manager for Healthcare to drive revenue growth, manage strategic accounts, and ensure customer and employee satisfaction. You will lead executive-level engagement, coordinate across Digital, Data & AI, and Cloud service lines, and steer renewal and upsell opportunities with a clear marketing and demand-gen plan.

You will mentor project teams, ensure delivery alignment with client needs, and navigate multi-time

Qualifications

• Bachelor degree in Computer Science is required.
• Minimum 9 years of professional experience in related roles.
• Experience engaging with executive stakeholders and healthcare clients.

Responsibilities

• Define the long-term account strategy and quarterly KPI cadence.
• Manage relationships with VP/CXO level stakeholders.
• Drive revenue growth, new bookings, and customer satisfaction metrics.
• Coordinate cross-sell for Digital, Data & AI, Cloud, and BPO services.
• Lead pipeline reviews and sales planning across time zones.
• Ensure delivery commitments and resource alignment for revenue targets.
• Mentor team members and develop future leaders within the account.
• Oversee contract flow, invoices, and payments with customer teams.

Skills

Customer Relationship Management

Education

Bachelor of Computer Science

Job description

Role: Business Relationship Manager - Healthcare

Location: Irvine, CA

The accountability for the Business Relationship Manager will include Sales growth, New customer acquisition within the account, Customer Satisfaction, and Employee Satisfaction.

• Define the long-term approach/ plan for the account (responsible Lines of Businesses) and execute to the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP, and CXO level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the LOB specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account (responsible LOB).
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
• Manage and escalation (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications

• Experience with rapid growth in accounts and experience in global delivery model.
• Minimum of 9 years of professional experience
• Prior experience of sales, growing an existing account (farming) in a leadership role is a must.
• Experience in Healthcare (preferably Payer), Digital, Data and AI
• Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
• Ability to work with different teams in various service lines and functions, across multiple time zones.
• Ability to manage multi-cultural teams.
• Be based in Minneapolis and willing to travel to different client locations in US.

Salary Range: $110,500 - $171,400

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE

Location

Irvine, CA

Function

TECHNOLOGY

Role

Business Relationship Manager

ID

438324

Skills

Customer Relationship Management

Salary Range

$110,500 - $171,400