BRM - Healthcare - Irvine, CA

Cadreforce; Irvine (CA); On-site; USD 111,000 - 171,000; Full time

Job summary

Cadreforce in Irvine, CA seeks a Business Relationship Manager for the Healthcare sector. You will manage the healthcare client account growth, oversee sales, account planning, and cross-functional collaboration across Digital, Data & Analytics, AI, and cloud services.

The role requires strong executive communication, global delivery experience, and ability to lead multi-cultural teams across time zones. Location: Irvine, California; salary range USD 110,500–171,400 per year; work arrangement to

Qualifications

• Minimum of 9 years professional experience.
• Experience in sales and growing an existing account (farming) in a leadership role.
• Experience in Healthcare, Digital, Data and AI.
• Ability to present to senior and executive levels.
• Ability to work with teams across time zones.
• Experience with a global delivery model.
• Ability to manage multi-cultural teams.

Responsibilities

• Define long-term account plan with quarterly and monthly KPIs.
• Stakeholder management at VP and CXO levels.
• Accountable for revenue growth, bookings, margins, and satisfaction.
• Collaborate with client decision-makers on upsell across service lines.
• Drive pipeline reviews and demand generation across time horizons.
• Execute marketing plans to build relationships and brand.

Skills

Stakeholder management

Account growth

Sales leadership

Cross-selling

Healthcare experience

Executive communication

Global delivery

Time-zone coordination

Job description

Business Relationship Manager - Healthcare - Irvine, CA

Cadreforce is recruiting for a global technology-services and consulting company.

Irvine, California (must be within commuting distance)

USD 110,500 - 171,400 per year (salary range). Work arrangement to be confirmed.

The accountability for the Business Relationship Manager will include Sales growth, New customer acquisition within the account, Customer Satisfaction, and Employee Satisfaction. This role sits in the company's Life Sciences and Healthcare business and focuses on growing a healthcare client account.

Key Responsibilities

• Define the long-term approach/ plan for the account (responsible Lines of Businesses) and execute to the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP, and CXO level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction.
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the LOB specific marketing plan for building new relationships and elevating the company's brand.
• Build alliance partnerships relevant to the account (responsible LOB).
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs).
• Manage and escalation (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications

• Experience with rapid growth in accounts and experience in global delivery model.
• Minimum of 9 years of professional experience.
• Prior experience of sales, growing an existing account (farming) in a leadership role is a must.
• Experience in Healthcare (preferably Payer), Digital, Data and AI.
• Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
• Ability to work with different teams in various service lines and functions, across multiple time zones.
• Ability to manage multi-cultural teams.

Preferred: Payer-side healthcare experience.