Business Relationship Manager - CMI

Tata Consultancy Services; San Francisco (CA); On-site; USD 172,000 - 203,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Tata Consultancy Services is hiring a Business Relationship Manager - CMI in the Bay Area, CA. You will own CXO relationships, drive executive-level conversations on business transformation and AI/GenAI opportunities, and shape large, complex deals end-to-end.

Lead cross-functional teams to deliver AI-enabled programs, ensure client satisfaction, and grow revenue through strategic partnerships and renewal opportunities.

Qualifications

• 7–12 years of experience in client management / BRM / account leadership.
• Proven CXO engagement and relationship management experience.
• Strong understanding of enterprise tech including Cloud, Data & AI/GenAI.

Responsibilities

• Own CXO relationships and strategic account growth.
• Lead executive-level conversations on business transformation and AI/GenAI opportunities.
• Shape multi-year transformation programs and large deal cycles end-to-end.
• Coordinate cross-functional teams to deliver value propositions.
• Drive governance, client satisfaction, and proactive pipeline management.
• Position Tata Consultancy Services as trusted advisor rather than vendor.

Skills

CXO engagement

Consultative selling

Account leadership

Education

Bachelor of Science

Tools

Google Cloud

Job description

Role: Business Relationship Manager - CMI

Role: Business Relationship Manager - CMI

Location: Bay Area - CA

Key Responsibilities

• CXO Relationship Ownership
  Build and own deep relationships with CXO and senior stakeholders
• Drive Executive-level Conversations On
  Business transformation
  AI/GenAI opportunities
  Operating model evolution
  Position as a trusted advisor, not a transactional vendor
  Consultative Selling & Deal Shaping
  Lead consultative selling engagements, identifying latent client needs
• Translate Business Challenges Into
  Technology-led solutions
  AI-enabled transformation programs
  Shape and drive large, complex deal cycles end-to-end
  Leverage structured frameworks to drive high-value opportunity conversion
  AI-led Value Creation
  Bring AI-first Thinking Into Every Client Conversation
  Productivity transformation
  Automation opportunities
  Digital/AI-led business models
  Co-create AI-backed business cases and value propositions
  Partner with delivery, AI, and COE teams to convert ideas into execution
• Account Growth & Revenue Expansion
  Own revenue growth, pipeline, and account expansion strategy
  New business development
  Cross-sell / upsell opportunities
  Contract renewals and extensions
  Maintain strong win rates through proactive pipeline creation and deal management
• Strategic Partnership Development
  Act As The Single Point Of Orchestration Across Sales Delivery Transformation teams
  Align internal capabilities to client priorities
  Drive long-term strategic partnership positioning vs. vendor role
• Executive Communication & Storytelling
  Develop boardroom-ready narratives: Business value articulation, Transformation roadmaps
  Outcome-driven proposals. Drive impactful executive reviews, QBRs, and steering engagements
• Governance & Client Satisfaction
  Ensure high levels of: Client satisfaction, Engagement health, Delivery alignment
  Manage escalations proactively and ensure rapid resolution with business context
  Maintain continuous feedback loops and improvement actions

Required Qualifications

• 7–12 years of experience in: Client management / BRM / Account leadership roles
• Proven Track Record In
  CXO engagement and relationship management
  Consultative selling and deal closure
  Strong understanding of: Enterprise technology (Cloud, Data, AI/GenAI)

Preferred Qualifications

• Experience in:
  Google Cloud / Hyperscaler ecosystems
  AI-led transformation programs
  Strong executive presence and boardroom communication capabilities
  Ability to operate in: Global, multi-geo, high-stakes environments

Salary Range: $172,300 - $203,000 a year

Qualifications: BACHELOR OF SCIENCE (B.Sc)