BRM - Healthcare - Minneapolis, MN

Cadreforce; Minneapolis (MN); On-site; USD 111,000 - 171,000; Full time

Job summary

Cadreforce is recruiting for a global technology-services and consulting company and seeks a Business Relationship Manager for the Healthcare vertical in Minneapolis, MN. The role focuses on growing a healthcare client account, expanding service lines, and delivering measurable revenue and satisfaction improvements.

The candidate will manage senior-level relationships, drive pipeline and KPIs, coordinate cross-functional teams across Digital, Data & Analytics, AI, and Enterprise Solutions, and

Qualifications

• Minimum of 9 years of professional experience.
• Prior experience of sales, growing an existing account (farming) in a leadership role.
• Experience in Healthcare (preferably Payer), Digital, Data and AI.
• Ability to present at senior levels, and navigate the multiple layers of the customer organization.

Responsibilities

• Define the long-term account plan and execute it with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP and CXO level.
• Accountable for revenue growth, order booking, operating margin, customer and employee satisfaction.
• Collaborate across service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance, BPO, Enterprise Solutions, Infrastructure & cloud.
• Sales and demand generation through regular review of pipeline and performance against plan.
• Define and execute marketing plans for building relationships and elevating the company brand.
• Build alliances relevant to the account and lead teams in generating opportunities and proposals.
• Manage escalations to ensure fulfillment of resources to meet revenue and delivery commitments.

Skills

Account management

Sales leadership

Executive communication

Healthcare experience

Job description

Business Relationship Manager - Healthcare - Minneapolis, MN

Cadreforce is recruiting for a global technology-services and consulting company.

Minneapolis, Minnesota (must be within commuting distance) | Two openings

USD 110,500 - 171,400 per year (salary range). Work arrangement to be confirmed.

The accountability for the Business Relationship Manager will include Sales growth, New customer acquisition within the account, Customer Satisfaction, and Employee Satisfaction. This role sits in the company's Life Sciences and Healthcare business and focuses on growing a healthcare client account.

Key Responsibilities

• Define the long-term approach/ plan for the account (responsible Lines of Businesses) and execute to the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP, and CXO level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction.
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the LOB specific marketing plan for building new relationships and elevating the company's brand.
• Build alliance partnerships relevant to the account (responsible LOB).
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs).
• Manage and escalation (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications

• Experience with rapid growth in accounts and experience in global delivery model.
• Minimum of 9 years of professional experience.
• Prior experience of sales, growing an existing account (farming) in a leadership role is a must.
• Experience in Healthcare (preferably Payer), Digital, Data and AI.
• Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
• Ability to work with different teams in various service lines and functions, across multiple time zones.
• Ability to manage multi-cultural teams.
• Be based in Minneapolis and willing to travel to different client locations in US.

Preferred: Payer-side healthcare experience.