Client Partner - Healthcare

Tata Consultancy Services; Minneapolis (MN); On-site; USD 130,000 - 203,000; Full time

Job summary

Tata Consultancy Services in Minneapolis, MN seeks a Client Partner - Healthcare to drive sales growth, acquire new customers within the account, and ensure customer and employee satisfaction. You will lead sales and delivery teams across LOBs, manage senior relationships, and coordinate multi-service line expansion including Digital, Data & Analytics, AI, and Cloud services.

The role requires 13+ years of experience, healthcare domain knowledge, and the ability to travel across the U.S.

Qualifications

• Minimum 13 years of professional experience.
• Experience driving rapid account growth in a global delivery model.
• Proven ability to lead and farm growth in sales within an existing account.
• Healthcare experience, preferably Payer, Digital, Data and AI.

Responsibilities

• Define long-term account plan and execute with KPIs.
• Manage VP/CXO level stakeholder relationships.
• Meet quantified targets for revenue growth and customer satisfaction.
• Lead cross-line teams and align with Digital, Data & Analytics, AI, and Cloud services.
• Drive pipeline reviews and performance against plan.
• Develop marketing plans to build new relationships and elevate the TCS brand.

Skills

Account leadership

Sales growth

Leadership experience

Healthcare domain

Executive communication

Global collaboration

Willing to travel

Minneapolis resident

Education

Bachelor of Computer Science

Job description

Role: Client Partner - Healthcare

Location

Minneapolis, MN

Function

TECHNOLOGY

Role Overview

The Client Partner is accountable for sales growth, new customer acquisition within the account, customer satisfaction, and employee satisfaction. Sales and delivery teams across the lines of business (LOBs) will report to the Client Partner.

Key Responsibilities

• Define the long-term approach/plan for the account (responsible Lines of Business) and execute the plan with quarterly and monthly KPIs.
• Stakeholder management - build and manage client relationships at the VP and CXO levels.
• Accountable for quantified targets for revenue growth, order booking, operating margin, customer satisfaction, and employee satisfaction.
• Work closely with customer-side decision makers to upsell and cross-sell service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), and Infrastructure and Cloud.
• Drive sales and demand generation/capture through rigorous weekly, monthly, quarterly, and annual reviews of pipeline and performance against plan.
• Define and execute the LOB-specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account (responsible LOB).
• Lead teams in generating opportunities and presenting proposals, including proactive proposals and responses to RFPs/RFIs.
• Manage and elevate, when necessary, to ensure resource fulfillment meets revenue and delivery commitments.
• Identify and groom team members into future leaders within the account and beyond.
• Manage delivery through scheduled engagement reviews between customers and delivery leaders.
• Interact with the supplier relationship team within the customer organization and maintain a smooth flow of contracts, invoices, and payments.

Qualifications

• Minimum of 13 years of professional experience
• Experience driving rapid account growth and working within a global delivery model.
• Prior experience in sales and growing an existing account (farming) in a leadership role is required.
• Experience in Healthcare, preferably Payer, Digital, Data, and AI.
• Ability to present at senior and executive levels and navigate multiple layers of the customer organization.
• Ability to work with teams across various service lines and functions and across multiple time zones.
• Ability to effectively lead and collaborate with diverse, globally distributed teams.
• Be based in Minneapolis and willing to travel to different client locations in the U.S

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE

Salary Range

$130,200 - $203,000