Business Office Manager

American House Senior Living Communities; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Business Office Manager to oversee daily operations and ensure compliance with regulations. In this pivotal role, you will manage financial operations, advocate for employees, and provide essential support to residents and staff. This position offers a unique opportunity to contribute to a mission-driven organization focused on enriching the lives of seniors. Join a team that values compassion and commitment to excellence in senior living, where your skills will make a meaningful impact in the community.

Qualifications

• Experience in managing office operations and compliance with regulations.
• Strong background in financial management and employee advocacy.

Responsibilities

• Manage daily operations of the Business Office and ensure compliance.
• Provide accurate financial information and manage payroll processes.

Skills

Excellent communication skills

Compassion for older adults

Human Resources consulting

Financial management

Compliance with state regulations

Education

High School Diploma

Associate Degree in Business or Accounting

Tools

HR Connection portal

Payroll systems

Accounting software

Job description

Business Office Manager Position Summary

The Business Office Manager plays an integral role in upholding American House’s mission to enrich the lives of those we serve. Primary responsibilities include, but are not limited to, managing the day-to-day operations of the Business Office.

Qualifications and Required Experience for Business Office Manager:

• Ensure compliance with American House’s philosophy, hallmarks, and all written policies and procedures governing the operations of the Business Office.
• Ensure employee files are compliant with state licensing and regulations.
• Handle workers’ compensation claims.
• Act as a strategic partner to business leaders and an advocate for employees; serve as a consultant to management on Human Resources-related issues.
• Manage all aspects of Unemployment Agency (MESC) filings and responses, Workers’ Compensation cases, including coordination with Campus Administrators as needed for effective case management.
• Complete court-ordered forms related to child support, healthcare coverage, and dental coverage.
• Complete routine criminal history requests, including FBI fingerprinting when necessary.
• Complete employment verifications—written and verbal.
• Answer incoming telephone calls and perform secretarial functions.
• Provide relevant, complete, accurate, and timely financial information to residents, responsible parties, administrative staff, American House staff, and insurance companies.
• Maintain a file of copies of all charge slips, debits, credits, etc., issued to each resident.
• Process and post charge slips to resident bills.
• Prepare and mail resident invoices and statements.
• Reconcile bank statements.
• Perform functions of computer/data processor.
• Prepare payroll, timesheets, etc.
• Coordinate with employees to enroll them in benefits through the HR Connection portal.
• Post accounts payable and maintain AIP invoices.
• Manage cash flow for operations, resident deposits, and payroll accounts to ensure adequate balances for monthly obligations.
• Prepare for monthly P&L processes, post adjusting journal entries as needed, and review with the Executive Director and staff.
• Submit recommendations to the Executive Director regarding budget completion, equipment, and supplies.
• Maintain office supply orders.

Primary Responsibilities for Business Office Manager:

• Excellent communication skills and a compassion for older adults.
• Must possess a valid driver’s license.
• A High School Diploma is required; an Associate Degree in Business or Accounting is preferred.
• Ability to read, write, speak, and understand English.

Company Overview

American House Senior Living Communities

Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for seniors at an affordable price for retirees and their families. This vision of excellence has endured for nearly 40 years and has expanded to serve residents across multiple senior housing communities. Our mission is to enrich the lives of those we serve by providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that creates sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.