Business Development Center Representative

Quirk Automotive Group; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401K

Disability insurance

Life Insurance

Paid time off

Job summary

Quirk Auto Dealerships in Manchester, NH seeks a Business Development Center Representative to drive scheduled service appointments and deliver an exceptional customer experience. You will handle calls, emails, and leads, coordinating with the service team to ensure timely follow-up and accurate records.

Training and career growth opportunities are highlighted in a professional settings. The role emphasizes strong communication, reliability, and a proactive approach to customer engagement, with

Qualifications

• Answer incoming service calls promptly and courteously to schedule service appointments.
• Respond to customer emails professionally and in a timely manner.
• Monitor incoming leads and ensure prompt follow-up.
• Collect and organize customer information for outreach regarding recalls and service campaigns.
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards.
• Work closely with the service department to provide an exceptional customer experience.
• Complete assigned tasks efficiently and within expected timeframes.

Responsibilities

• Handle inbound service calls and emails to book and confirm appointments.
• Coordinate with the service department to align schedules and customer expectations.
• Update customer records and ensure documentation is complete and accurate.
• Follow up on inquiries and recalls to maximize service opportunities.
• Support customers with information on programs, campaigns, and services.

Skills

Customer service

Phone communication

Email communication

Lead follow-up

Data organization

MS Office

Job description

Job Details

Job Location: Quirk NH Auto Dealers - Manchester, NH 03108

Position Type: Full Time

Job Category: Sales

Position Overview

Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

Key Required Proficiencies

• Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
• Respond to customer emails professionally and in a timely manner
• Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
• Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
• Contact customers regarding open recalls, maintenance recommendations, and service opportunities
• Maintain accurate customer records and appointment information
• Stay current on company updates, manufacturer programs, industry knowledge, and service standards
• Work closely with the service department to provide an exceptional customer experience
• Complete assigned tasks efficiently and within expected timeframes

Preferred Skills

• Proficiency with MS office programs
• Outstanding communication skills both verbal and written
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Outstanding phone skills and follow-up
• Bilingual preferred, but not a requirement

Benefits

• Health, Dental/Vision, 401K, Short/Long-Term Disability, Life Insurance and Critical Illness Insurance.
• Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you.
• All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time

Work Location: In person