Service Advisor

quirk auto dealers; Marshfield (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401K

Long-term disability

Life insurance

Critical illness insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Marshfield, MA, is seeking a Service Advisor to join our busy service department. You will greet customers, write repair orders, and communicate repair needs clearly. This role emphasizes accurate cost estimates, managing repair progress, and ensuring customer satisfaction while adhering to safety policies.

A positive attitude and solid interpersonal skills are valued. We offer a competitive salary and in-person work with opportunities in a growing New England

Qualifications

• Greets customers in a timely, friendly manner.
• Writes repair orders and explains charges.
• Performs vehicle walk around and documents customer concerns.
• Provides complete written labor and parts estimates.
• Monitors repair progress and notifies customers of changes.
• Maintains high customer satisfaction.
• Advises customers on car care per manufacturer's specs.
• Follows all safety policies and reports incidents.

Responsibilities

• Greets customers promptly and courteously.
• Prepare and explain repair orders with transparent charges.
• Conduct vehicle walk-arounds and document customer concerns.
• Provide accurate labor and parts estimates in writing.
• Monitor progress of repairs and update customers on changes.
• Notify customers of any estimate or time changes.
• Maintain high levels of customer satisfaction.
• Advise on vehicle care according to manufacturer specifications.

Skills

Greeting customers

Writing Repair Orders

Vehicle walkaround

Labor/parts estimates

Tracking progress

Communicating changes

Customer satisfaction

Advising on car care

Safety compliance

Job description

Position Overview

Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Key Required Proficiencies

• Greets customers in a timely, friendly manner


• Writing Repair Orders and explaining charges


• Performing vehicle walk around and documentation of customer concerns


• Provides a complete and accurate written cost estimate for labor and parts


• Check the progress of repair throughout the day


• Contacts customers regarding any changes in the estimate or time impacts


• Maintains strong customer satisfaction


• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications


• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills

• Prior sales experience preferred but not required


• High School Diploma or College Degree preferred but not required


• Experience in managing and organizing work time and work-related activities


• Excellent interpersonal skills


• Positive attitude and strong willingness to learn


• Strong computer skills

Benefits offered

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance.


• Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.


• Paid sick time after 90 days and vacation after 1 year

All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time

Pay: $60,000-$100,0000 per year

Work Location: In person