Business Development Center (BDC) Representative

Lakeside Toyota; Metairie (LA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

Job summary

Lakeside Toyota in Metairie, LA, is seeking an experienced BDC Manager to lead our Business Development Center. You will supervise and train a team of BDC coordinators, manage customer communications via email and phone, and align activities with dealership standards.

Focus on driving internet leads, call efficiency, and performance reporting. The role requires strong leadership, CRM familiarity, and a proven track record in automotive BDC management.

Qualifications

• Experience in internet sales or management of an automotive BDC/internet sales department.
• Ability to manage high call volumes, internet leads and call lists.
• Solid understanding of automotive sales and service department operations.

Responsibilities

• Oversee daily BDC department operations.
• Recruit and train BDC staff.
• Understand buying profiles and patterns of typical telephone prospects.
• Run daily/weekly/monthly reports and track results.
• Prepare individual “call results reports” for BDC staff.
• Record and listen to customer calls.
• Train BDC staff by reviewing recorded/live calls and outcomes.
• Determine which customers to contact based on current marketing initiatives.
• Review performance and develop staff.
• Interface with other department heads.
• Participate in dealership management meetings.

Skills

Internet sales

Leadership

Call-volume management

Automotive sales knowledge

CRM proficiency

Staff training

Education

High school diploma/GED

Tools

CRM systems

DMS systems

Job description

Business Development Center (BDC) Manager- Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Benefits

• Health
• Dental
• Vision
• 401K Plan
• Long Term Disability
• Short Term Disability
• Paid Vacations
• Life Insurance
• Direct Deposit

AboutUs

We cordially invite you to come tour our new 30,000 square foot state of the art building. Business is booming and we are adding a few extra - extraordinary individuals.

Our new state of the art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.