BDC Manager

Drivelab Automotive Group; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Employee Purchase Program

Job summary

Drivelab Automotive Group in Houston, Texas, is seeking a Business Development Center (BDC) Manager to drive customer communications and lead a dedicated team. You will oversee daily operations, train staff, and ensure high standards in customer engagement.

The ideal candidate has a successful background in automotive sales and strong leadership capabilities. The role includes various benefits including medical, dental, vision, and a 401(k) with matching. If you have the expertise, we want to hear from you!

Qualifications

• Successful track record in BDC or internet sales management.
• Ability to manage high call volumes and leads.
• Knowledge of automotive sales and service operations.

Responsibilities

• Oversee daily operations of BDC department.
• Recruit and train BDC staff.
• Review performance and develop staff.

Skills

Internet sales experience

Call management

Organizational skills

Leadership abilities

Familiarity with CRM and DMS

Training experience

Education

High school diploma/GED

Job description

Business Development Center (BDC) Manager– Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Benefits Offered

• Medical
• Dental
• Vision
• 401(k) with Matching
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Employee Purchase Program