Internet/BDC Manager

Hartford Toyota Superstore; Hartford (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based bonuses

Opportunities for professional development

Job summary

Hartford Toyota Superstore is seeking an Automotive Business Development Manager (BDC) to oversee the daily operations of our Business Development Center. This dynamic leader will develop strategies to enhance customer engagement, manage a team to deliver exceptional service, and leverage innovative tools like video for communication.

The ideal candidate will have proven BDC management experience, knowledge of CRM systems, and a passion for customer service. The role offers a competitive compensation package with opportunities for growth.

Qualifications

• Proven experience in automotive BDC management or similar leadership roles.
• Strong knowledge of CRM systems and dealership processes.
• Excellent communication, coaching, and leadership skills.

Responsibilities

• Develop and implement strategies to increase customer engagement and sales.
• Manage and train a team of BDC representatives for optimal performance.
• Monitor and analyze performance metrics to identify growth opportunities.

Skills

Automotive BDC management

CRM systems

Communication skills

Coaching

Data analysis

Customer service

Video communication

Job description

Join Our Team as an Automotive Business Development Manager (BDC)

Are you an experienced Business Development Manager ready to drive growth and customer engagement for a thriving, high-volume foreign car dealership? We’re looking for a motivated and results-driven professional to lead our BDC team to new heights.

About the Role:

As the Automotive BDC Manager, you’ll play a pivotal role in overseeing the daily operations of our Business Development Center. You’ll work to maximize sales opportunities by driving customer appointments, enhancing communication strategies, and fostering a high-performing team environment.

Key Responsibilities:

• Develop and implement strategies to increase customer engagement, appointments, and sales.
• Manage and train a team of BDC representatives to deliver exceptional customer experiences.
• Be consistently available to support, guide, and manage the team to ensure optimal performance.
• Monitor and analyze performance metrics to identify growth opportunities.
• Collaborate with the sales and service departments to ensure seamless lead-handling processes.
• Maintain high standards of communication across phone, email, text, and video channels.
• Leverage video technology as a key tool to engage leads, explain processes, and enhance the customer experience.

What We’re Looking For:

• Proven experience in automotive BDC management or similar leadership roles.
• Strong knowledge of CRM systems and dealership processes.
• Excellent communication, coaching, and leadership skills.
• Data-driven mindset with the ability to analyze performance metrics and implement solutions.
• Passion for customer service and a track record of meeting or exceeding goals.
• Must be comfortable using video as part of the customer communication and sales process.
• Must be fully committed to being accessible and hands-on in managing the team daily.

What We Offer:

• Competitive compensation package with performance-based bonuses.
• Opportunities for professional development and growth within the dealership.
• Supportive, team-oriented work environment.

If you’re a dynamic leader with a passion for driving results, managing a high-performing team, and embracing innovative tools like video, we want to hear from you! Take the next step in your career and make a lasting impact at our dealership.

Apply Today!

All inquiries and applications will remain confidential.