BDC Manager

Nissan of Boerne; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Job summary

Nissan of Boerne in San Antonio, Texas, seeks a seasoned Business Development Center (BDC) Manager to lead the BDC team, optimize customer communications, and collaborate with Service and Sales across departments.

You will supervise BDC coordinators, train staff, monitor call performance, and drive campaign effectiveness while maintaining high customer service standards.

Qualifications

• Successful track record in Internet sales, auto dealership business development centers, Internet sales department management, and service department experience.
• The ability to manage high call volumes, internet leads and call lists simultaneously.
• Overall knowledge of automotive sales and service department operations.
• Strong organizational skills and leadership abilities.
• Familiarity with dealership CRM and DMS systems.
• Experience in training teams and individuals preferred.

Responsibilities

• Oversee daily BDC department operations
• Work with Service and/or Sales department
• Maximizing appointment opportunities
• Working with multiple applications including text to reach out to customers
• Utilizing and creating campaigns and structure to maximize results
• Training on proper phone etiquette, creating a welcoming and friendly environment
• Ensuring top notch customer service scores
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills

Internet sales

Auto dealership

BDC management

Service department

CRM experience

Lead management

Leadership

Communication

Education

High School Diploma

Tools

CRM

DMS

Job description

Business Development Center (BDC) Manager– Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best.

Job Responsibilities

• Oversee daily BDC department operations
• Work with Service and/or Sales department
• Maximizing appointment opportunities
• Working with multiple applications including text to reach out to customers
• Utilizing and creating campaigns and structure to maximize results
• Training on proper phone etiquette, creating a welcoming and friendly environment
• Ensuring top notch customer service scores
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers, Internet sales department management, and service department experience
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays

About Our Dealership

Since 2014, Nissan of Boerne has provided high-quality Nissan vehicles to drivers near Boerne, Spring Branch, and San Antonio, Texas. We are proud of our service to the community, and continue our involvement with Wounded Warrior Project and Toys for Tots.We look forward to going above beyond what is expected of us andour friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future employees that share the same commitment.