BDC Administrator

L0577 Priority Ford Norfolk; Norfolk (VA); On-site; USD 51,577,000 - 64,472,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Benefits package

Job summary

Priority Ford Norfolk is seeking a BDC Lead Specialist to drive customer engagement and appointment scheduling. You will handle inbound and outbound activities, maintain CRM records, and push leads through the sales funnel with persistent follow-up.

The role requires strong phone skills, the ability to work a fast-paced environment, and a high school diploma. Flexible scheduling, including evenings, weekends, and holidays, is required.

Qualifications

• Excellent phone-based communication and objection handling.
• Proven ability to manage follow-up and multi-task to drive appointments.
• Customer-focused with strong relationship-building skills.

Responsibilities

• Respond to inbound internet, phone, text, and chat leads.
• Make outbound calls to generate sales appointments.
• Perform consistent follow-up to maximize lead conversions.
• Schedule and manage sales team appointments and notes in CRM.
• Maintain accurate customer records and activity logs.
• Meet or exceed appointment and lead conversion goals.

Skills

Phone skills

Follow-up

Relationship-building

Time management

Customer-focused

Education

High School Diploma

Tools

CRM systems

Job description

Dealership: L0577 Priority Ford Norfolk Priority Ford Norfolk Hiring: BDC Lead Specialist Pay: Hourly starting at $18 an hour plus bonuses Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Are you energized by connecting with customers, driven by results, and motivated by turning opportunities into appointments? Priority Ford Norfolk is seeking a BDC Lead Specialist who thrives on the phone, builds relationships quickly, and is relentless in follow-up. This is an excellent opportunity for a highly motivated professional to play a critical role in driving customer engagement and dealership success.

What You'll Do

• Respond promptly to inbound internet, phone, text, and chat leads.
• Make outbound calls to prospective and existing customers to generate appointments.
• Execute consistent and persistent follow-up activities to maximize lead conversion opportunities.
• Build rapport with customers and deliver an exceptional customer experience during every interaction.
• Schedule, confirm, and manage appointments for the sales team.
• Maintain accurate customer records, notes, and follow-up activities within the CRM.
• Meet or exceed appointment, contact, and lead conversion goals.
• Partner with sales managers and dealership leadership to ensure a seamless customer experience.
• Lead by example through strong communication, accountability, and customer engagement best practices.

What You'll Bring

• Exceptional phone skills with the ability to confidently engage customers and overcome objections.
• Relentless follow-up mentality with strong attention to detail and time management skills.
• Customer-focused mindset with a passion for building relationships.
• Strong communication, organizational, and multitasking abilities.
• Self-motivated, goal-oriented, and driven to achieve results.
• Ability to work effectively in a fast-paced environment.

Preferred Qualifications

• Previous automotive BDC, internet sales, call center, customer service, or sales experience.
• Experience using CRM systems and lead management tools.
• Familiarity with dealership operations and automotive retail environments.
• Microsoft Office proficiency.

Education & Licensing

• High School Diploma or equivalent required.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

Hourly starting at $18 an hour plus bonuses Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive Pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!