BDC Administrator

L0766 Mercedes-Benz of Paramus; Paramus (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Lithia Learning Center

Job summary

L0766 Mercedes-Benz of Paramus is hiring for a BDC Administrator in our Sales Department. This full-time role demands a strong focus on customer experience, phone and computer skills, and the drive to convert inquiries into appointments within our dealership network.

Earn $60k–$80k annually based on performance, with Saturday required and a weekday off. We offer a comprehensive benefits package and growth opportunities within Lithia & Driveway’s national network.

Qualifications

• Experience in call center or BDC roles preferred.
• Customer-facing telemarketing, admin, retail/hospitality experience welcome.
• Ability to deliver excellent customer experience with a friendly attitude.

Responsibilities

• Gather accurate customer information for database and follow-up.
• Build knowledge of product details, pricing, and promotions.
• Utilize computer and phone skills to increase appointments and retention.
• Schedule solid appointments from various lead sources.

Skills

Call center experience

BDC experience

Customer service

Professional attitude

Education

High School graduate

Tools

Phone system

Job description

Dealership & Position

Dealership: L0766 Mercedes-Benz of Paramus Mercedes-Benz of Paramus NOW HIRING BDC Administrators in our Sales Department!

Pay: Earning potential of $60k to $80k annually based on performance.

Schedule: Full time, Saturday availability required with one weekday off.

If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you!

We've got a national network of career growth opportunities and are looking for a performance-minded individual that will help us continue to drive success through our Business Development Center.

Who We're Looking For

• Experienced call center and BDC representatives
• Customer-facing telemarketing, administrative, retail/hospitality, business development roles preferred but not required
• Ability to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customers

What You’ll Do

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers

Total Rewards

The hourly wage for this position is $18.00 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!