Business Analyst I - IT Asset Management

Edward Elmhurst Health; Warrenville (IL); Hybrid; USD 66,000 - 103,000; Full time

Job summary

Edward-Elmhurst Health is seeking a Business Analyst I in IT Asset Management to support asset lifecycle in the HAM module. You will help with data integrity, CMDB records, and routine audits while aiding procurement and hardware standardization for end-users.

The role requires collaborating with IT operations, vendors, and cross-functional teams, ensuring compliant asset tracking from procurement through disposal. Hybrid work in Warrenville/Skokie is offered.

Qualifications

• Bachelor's degree or equivalent experience in IT/Business/STEM.
• Familiarity with ServiceNow HAM and asset lifecycle processes.
• Strong data accuracy and reporting capabilities.

Responsibilities

• Maintain Asset & CMDB Data Accuracy and validate records.
• Conduct inventory reconciliation and physical audits.
• Perform data quality cleanup in HAM.
• Assist with development of IT hardware standards and procurement.
• Process hardware asset lifecycle transactions in ServiceNow HAM.
• Generate standard reports and dashboards for asset visibility.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Attention to detail

Data analysis

Microsoft Office

Education

Bachelor's degree in IT/Business/STEM

High school diploma + 4 years related experience

Tools

ServiceNow HAM

WASP Inventory Cloud

IT asset management tools

Job description

## Business Analyst I - IT Asset ManagementApply: SRO Corporate Center Warrenville 4201 Winfield Road: NSO 4901 Searle Parkway Corporate Office Skokie: NCO 3040 Salt Creek Ln Arlington Heights: EDH Main Hospital Naperville: Full time: Posted Today: R48476**Hourly Pay Range:**$31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Business Analyst I - IT Asset Management* Location: Warrenville, IL or Skokie, IL* Full Time* Hours: Monday-Friday, 8:00am - 4:30pm* Hybrid Position**Job Summary:** The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the ServiceNow Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures. Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational ServiceNow configuration activities. The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal. **What you will do:*** **Maintain Asset & CMDB Data Accuracy** Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.* **Inventory Reconciliation & Physical Audits** Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records.* **Data Quality & Cleanup Activities** Identify and correct incomplete, duplicate, or inaccurate records within the HAM module.* **Support Development of IT Hardware Standards** Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.* **Execute Hardware Asset Lifecycle Transactions** Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM.* **Routine Reporting & Dashboard Support**Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking.* **Process Documentation & Knowledge Support** Maintain job aids, knowledge articles, and process documentation using established templates.* **Support Governance & Compliance Activities** Assist with audit evidence collection, documentation preparation, and compliance checks.* **Assist with Discovery & Integration Updates** Support hardware discovery processes and ensure accurate population of asset and CI records.* **Cross-Team Collaboration & Vendor Coordination** Work with IT operations, field services, and vendors to resolve routine asset discrepancies.**What you will need:*** **Education:** Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience)* **Certification:*** ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days)* Preferred**:** + HAM Certified Implementation Specialist (HAM-CIS) + CHAMP – Certified Hardware Asset Management Professional + CITAM – Certified IT Asset Manager (IAITAM) + ITIL 4 Foundation* **Experience:**1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management. + Preferred**:**3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management.* **Unique or Preferred Skills:*** Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.* Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.* Basic understanding of IT hardware lifecycles and compliance standards.* Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).* Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.* Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.* Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.* Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.* High attention to detail and accuracy.* Ability to work in a team and graduate to more independent work with experience.