Business Analyst III - IT Asset Management

Edward Elmhurst Health; Skokie (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive pay for select positions

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Edward Elmhurst Health in Skokie, IL seeks an IT Asset Management Business Analyst III to lead the lifecycle of IT hardware assets and optimize ServiceNow HAM workflows in alignment with ISO 19770 and ITIL standards.

You will drive enterprise asset lifecycle optimization, develop hardware standards, and guide cross-functional teams to improve utilization, cost effectiveness, and risk mitigation through analytics and governance across IT, security, and finance.

Qualifications

• Experience gathering requirements, mapping processes, and performing gap analysis.
• Creating user stories, defining acceptance criteria, and coordinating UAT.
• Identifying opportunities for business process improvements and automation.
• Knowledge of IT asset lifecycles and hardware devices (laptops, desktops, servers, peripherals).
• Strong analytical and stakeholder communication skills.

Responsibilities

• Define ITAM vision, KPIs, and multi-year roadmap.
• Oversee HAM governance, architecture, and platform integrations.
• Lead enterprise asset lifecycle optimization and cost modeling initiatives.
• Develop equipment standards and multi-year lifecycle roadmaps with cross-functional teams.
• Establish and improve ITAM policies, governance aligned with frameworks.
• Lead audits, risk reviews, and remediation planning.
• Produce predictive analytics, cost projections, and executive dashboards.
• Mentor ITAM analysts and elevate organizational maturity.

Skills

Requirements gathering

Process mapping

Gap analysis

User story creation

Acceptance criteria

UAT coordination

Business process improvement

Automation identification

IT endpoint devices

ServiceNow HAM

ITIL knowledge

Microsoft Office

Analytical skills

Stakeholder communication

Education

Bachelor's degree in IT, Business, STEM, or related field

High school diploma + 5 years related experience

Tools

ServiceNow HAM

SAM tools (e.g., WASP Inventory Cloud)

Ivanti Asset Manager

Job description

**Job Summary:** The IT Asset Management Business Analyst III leads the oversight of inventory tracking and the full lifecycle of IT hardware assets—from procurement to disposal—leveraging advanced features of the ServiceNow Hardware Asset Management (HAM) module to enforce compliance with company policies, industry regulations, and enterprise-level ServiceNow governance. This role champions and leads major projects and initiatives for the strategic development and continuous improvement of IT asset management processes, procedures, policies, and the ServiceNow tracking system, aligning with industry standards such as ISO 19770 and advanced ITIL practices. The Business Analyst III also takes the lead in developing IT Endpoint Hardware standards, collaborating with diverse internal IT teams and external stakeholders, to innovate optimizations in asset utilization and cost effectiveness through predictive analytics, AI-driven insights in ServiceNow, and comprehensive financial forecasting. This position spearheads enterprise-wide efforts across multiple IT teams to maximize hardware asset utilization, achieve significant cost reductions via strategic variance analysis and process improvements in ServiceNow, and proactively mitigate risks through integrated Configuration Management Database (CMDB) governance, audit automation, and compliance frameworks. **What you will do:*** **Enterprise ITAM Strategy & Roadmap Development** Define ITAM vision, priorities, KPIs, and multi-year roadmap aligned with enterprise and financial objectives.* **Advanced ServiceNow HAM Governance & Architecture** Provide strategic oversight of platform configuration, lifecycle workflows, normalization standards, and integrations.* **Enterprise Asset Lifecycle Optimization** Drive initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency.* **Equipment Standards & Lifecycle Roadmap Development** Lead the development of equipment standards, catalog assets, and multi-year lifecycle roadmaps in coordination with desktop engineering and technical teams to drive standardization, efficiency, and alignment with enterprise needs.* **Policy & Governance Framework Development** Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks. Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance.* **Audit Leadership & Risk Mitigation** Lead enterprise-level audits, compliance reviews, and remediation planning for high-risk discrepancies.* **Executive-Level Reporting & Financial Forecasting** Develop predictive analytics, cost projections, and executive dashboards to support strategic decision-making.* **Mentorship & Capability Development** Mentor ITAM analysts, establish operational standards, and elevate organizational maturity. **What you will need:*** **Education:** Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience)* **Certifications:**CITAM – Certified IT Asset Manager (IAITAM) CHAMP – Certified Hardware Asset Management Professional ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days) HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months)* *Preferred*: Certified Implementation Specialist – Software Asset Management (CIS-SAM) & CIS – Data Foundations (CMDB & CSDM) & ITIL 4 Foundation* **Experience:** 6+ years of experience in IT Asset Management, Business Analysis, IT Project Management. Deep expertise in IT hardware lifecycles, global regulatory compliance and standards.* *Preferred:* 8+ years of experience in IT Asset Management, Business Analysis, IT Project Management. Deep expertise with ServiceNow Asset Hardware Asset Management, IT hardware lifecycles, global regulatory compliance and standards.* **Unique or Preferred Skills:*** Requirements gathering, process mapping (BPMN), and gap analysis.* User story creation, acceptance criteria, and UAT coordination.* Business process improvement and automation identification.* Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.* Experience with IT asset management software, such as ServiceNow (specifically, Service Now HAM and SAM), WASP Inventory Cloud, Ivanti Asset Manager.* Exceptional strategic thinking, negotiation, and leadership abilities.* Knowledge of IT asset management frameworks, tools, and best practices.* Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).* Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.* Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.* Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.* Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.* High attention to detail and accuracy.* Ability to work independently with review at critical points.* Ability to support team members as a Subject Matter Expert.**Benefits (For full time or part time positions):*** Incentive pay for select positions* Opportunity for annual increases based on performance* Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, Pet and Vision options* Tuition Reimbursement* Free Parking* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off and Holiday Pay* Community Involvement Opportunities