Business Analyst II - IT Asset Management

Edward Elmhurst Health; Warrenville (IL); Hybrid; USD 80,000 - 124,000; Full time

Benefits offered by this job

Incentive pay

Annual increases based on performance

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Job summary

Edward Elmhurst Health in Warrenville, IL is seeking a Business Analyst II in IT Asset Management to oversee the hardware asset lifecycle within ServiceNow HAM, ensuring compliance with policies. The role focuses on data analysis, optimization, and cross-functional collaboration.

You will drive asset data quality, support CMDB governance, and develop dashboards for operational and audit needs. Hybrid work and multi-site coordination are expected.

Qualifications

• Bachelor’s degree in IT, Business, STEM or related field; or 6+ years of related experience.
• Strong knowledge of IT asset management and ServiceNow HAM.
• Experience with ITIL-aligned workflows and CMDB governance.

Responsibilities

• Manage End-to-End Hardware Asset Lifecycle in ServiceNow HAM.
• Analyze asset data, identify gaps, and optimize costs.
• Configure asset models, workflows, and integrations in HAM.
• Develop IT hardware standards with purchasing for procurement.
• Draft business cases and standardization proposals for ITAM.
• Create dashboards and reports for executives and audits.
• Coordinate with finance to align asset activities with budgets.
• Lead asset audits and resolve discrepancies with corrective actions.
• Ensure CMDB alignment and support regulatory reviews.
• Provide training and guidance to field services and stakeholders.

Skills

Requirements gathering

BPMN

User story creation

UAT coordination

Process mapping

Data analysis

Communication

Cross-functional collaboration

Financial modeling

IT asset knowledge

Education

Bachelor's degree in IT, Business, STEM, or related field

High school diploma + 6 years related experience

Master’s degree in IT, Business, STEM, or related field

ITIL Foundation

ServiceNow HAM Fundamentals

HAM-CIS/ CIS-SAM (preferred)

Tools

ServiceNow HAM

WASP Inventory Cloud

CMDB governance tools

MS Office (Excel, Visio, PowerPoint)

Reporting dashboards tools

Job description

## Business Analyst II - IT Asset ManagementApply: SRO Corporate Center Warrenville 4201 Winfield Road: NSO 4901 Searle Parkway Corporate Office Skokie: NCO 3040 Salt Creek Ln Arlington Heights: Full time: Posted Today: R48477**Hourly Pay Range:**$38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Business Analyst II - IT Asset Management* Location: Warrenville, IL or Skokie, IL* Full Time* Hours: Monday-Friday, 8:00am- 5:00pm* Hybrid Position**Job Summary:** The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets—from receipt to disposal—utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations. This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization. The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users.This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards. **What you will do:*** **Manage End-to-End Hardware Asset Lifecycle** Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM.* **Asset Data Analysis & Optimization** Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.* **ServiceNow HAM Configuration & Enhancement** Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations.* **Development of IT Hardware Standards** Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.* **Process Improvement & Documentation Development** Draft business cases, SBARs, and standardization proposals for ITAM improvements.* **Reporting & Dashboard Development** Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs.* **Cross-Functional Financial & Procurement Coordination** Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.* **Lead Asset Audits & Reconciliation** Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions.* **Compliance & CMDB Governance Oversight** Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews.* **Training & Operational Guidance** Provide guidance and process training to field services, inventory teams, and operational stakeholders. **What you will need:*** **Education:** Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience)* Preferred**:**Master’s degree in IT, Business, STEM, or related field* **Certifications:*** ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days).* ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months).* *Preferred:** CHAMP – Certified Hardware Asset Management Professional CITAM – Certified IT Asset Manager (IAITAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) CIS – Data Foundations (CMDB & CSDM) ITIL 4 Foundation* **Experience:** 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management.* *Preferred:* 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management.* **Unique or Preferred Skills:*** Requirements gathering, process mapping (BPMN), and gap analysis.* User story creation, acceptance criteria, and UAT coordination.* Business process improvement and automation identification.* Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.* Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.* Knowledge of IT asset management frameworks, tools, and best practices.* Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).* Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.* Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.* Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.* Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.* High attention to detail and accuracy.* Ability to work independently and as a part of a team. **Benefits (For full time or part time positions):*** Incentive pay for select positions* Opportunity for annual increases based on performance* Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, Pet and Vision options* Tuition Reimbursement* Free Parking* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off and Holiday Pay* Community Involvement Opportunities