IT Asset Management Analyst, Senior

CCHCS Cook Children's Health Care System; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Cook Children’s Health Care System is seeking an IT Asset Management Senior Analyst to shape how technology assets are managed, optimized, and trusted across the organization. You will transform data into actionable insights and partner with IT, clinical, and business teams to improve outcomes.

The role emphasizes governance of hardware and software assets, CMDB relationships, and advancing HAM capabilities to deliver safer care and better patient experiences.

Qualifications

• 2+ years of direct Hardware or IT Asset Management experience.

Responsibilities

• Lead initiatives to improve visibility, accuracy, and lifecycle governance of hardware and software assets.
• Transform data into insights by analyzing asset and CMDB relationships to uncover inefficiencies and cost-saving opportunities.
• Elevate ServiceNow HAM Pro/Enterprise capabilities, improving discovery, reconciliation, and reporting processes.
• Drive process improvements to simplify workflows and increase automation.
• Collaborate with IT, clinical, and business teams to align technology with real-world needs and outcomes.

Skills

ITIL

ITAM frameworks

CMDB relationships

Data models

Discovery/reconciliation processes

Education

Associate Degree in Business/Information Systems or related field

Equivalent Experience: 4 years IT Asset Management + High School Diploma

Tools

ServiceNow HAM Pro/Enterprise

Job description

Location: Rosedale Office Building Department: Enterprise Systems Shift: First Shift (United States of America) Standard Weekly Hours: 40

Summary: About Us & The Opportunity At Cook Children’s, technology isn’t just infrastructure—it’s a lifeline that supports safer care, better outcomes, and meaningful patient experiences. As an IT Asset Management Senior Analyst, you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems—it will help clinicians focus on what matters most: caring for children. If you’re energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment.

What You’ll Do (and What You’ll Achieve)

In your first 6–12 months, you will:

• Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets
• Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost‑saving opportunities
• Elevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processes
• Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders
• Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes
• Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice

What You’ll Bring

Qualifications

• Minimum 2 years of direct Hardware or IT Asset Management experience
• Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes
• Associate Degree in Business, Information Systems, or a related field
• Equivalent Experience: In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma

Preferred Qualifications

• 3–5 years of hands‑on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experience
• Strong working knowledge of ServiceNow ITAM, especially HAM Pro or Enterprise
• Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
• Proven ability to analyze complex datasets and translate findings into actionable business improvements