Bus Dispatch & Operations Coordinator

First Student; Batavia (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student is seeking a Dispatcher to coordinate bus routes, monitor on-time performance, and advise drivers on front-line operations. The role emphasizes safety, customer service, and reliable transportation across North America.

The position requires 3–5 years of dispatch experience, a high school diploma or equivalent, and strong communication skills. Schedule is Monday–Friday with standard daytime hours, offering growth opportunities within a large transportation network.

Qualifications

• 3–5 years of experience in dispatch or related roles.
• High school diploma or equivalent required.
• Knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to meet deadlines under time constraints.
• Previous terminal operations, dispatch, or driver experience helpful.
• Computer literate.
• Subject to DOT drug testing per 49 CFR Part 40.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communications liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handles back-up driver duties or other clerical tasks as needed.
• Completes assignments of special projects.
• Assists with day-to-day supervision of operations.

Skills

Communication

Customer service

Time management

Computer literacy

Dispatch experience

DOT regulations awareness

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Dispatcher to coordinate bus routes, monitor on-time performance, and advise drivers on front-line operations. The role emphasizes safety, customer service, and reliable transportation across North America.

The position requires 3–5 years of dispatch experience, a high school diploma or equivalent, and strong communication skills. Schedule is Monday–Friday with standard daytime hours, offering growth opportunities within a large transportation network.