Bus Dispatch Specialist: On-Time Routes & Driver Coaching

First Student; Memphis (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and holidays

Company-paid life insurance

Growth opportunities

Job summary

First Student is seeking a Transportation Dispatcher in Memphis to oversee bus routing, schedule adherence, and driver support. The role requires strong communication skills and experience with dispatch operations.

You'll manage high-volume calls and coordinate with operations to ensure on-time performance and safety compliance. English proficiency is required, and DOT regulations apply. Competitive benefits accompany this position.

Qualifications

• 3-5 years experience in hands on dispatching roles.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate. Candidate has to be a proficient communicator.
• Subject to DOT drug testing per regulation.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handles back-up driver duties or miscellaneous clerical tasks.

Skills

Dispatching experience

Radio dispatch

Customer service

Communication skills

DOT compliance

Terminal operations

Education

High school diploma

Job description

First Student is seeking a Transportation Dispatcher in Memphis to oversee bus routing, schedule adherence, and driver support. The role requires strong communication skills and experience with dispatch operations.

You'll manage high-volume calls and coordinate with operations to ensure on-time performance and safety compliance. English proficiency is required, and DOT regulations apply. Competitive benefits accompany this position.