Building Materials Inside Sales Specialist

Builders FirstSource; Gig Harbor (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Builders FirstSource in Gig Harbor, WA is seeking an Inside Sales Representative to be the primary contact for retail customers, providing expert product guidance, quotes, and order processing in a fast-paced environment.

You will help customers select materials for decks, fences, stairs and more, build relationships, and support store operations while upholding safety policies. Strong communication and basic computer skills required; previous sales or customer service is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Skills

Customer service

Communication

Multitasking

Sales

Education

High School Diploma or GED

Tools

Order-entry systems

Job description

Builders FirstSource in Gig Harbor, WA is seeking an Inside Sales Representative to be the primary contact for retail customers, providing expert product guidance, quotes, and order processing in a fast-paced environment.

You will help customers select materials for decks, fences, stairs and more, build relationships, and support store operations while upholding safety policies. Strong communication and basic computer skills required; previous sales or customer service is a plus.