Inside Sales Representative

Builders FirstSource, Inc.; Gig Harbor (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Builders FirstSource, Inc. in Gig Harbor, WA is seeking an Inside Sales Representative to be the primary point of contact for retail customers, providing product expertise, quotes, and order processing in a fast-paced setting.

You will help customers find the right products for their projects, prepare estimates, process orders, and coordinate deliveries, all while delivering outstanding service and building strong customer relationships.

Qualifications

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and escalated complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Inside Sales RepresentativeLocation: Gig Harbor, WA Yard

Join Our Team!

We are seeking a motivated and customer-focused Inside Sales Representative to join our team. In this role, you will be the primary point of contact for retail customers, providing exceptional service, product expertise, and sales support. You will help customers find the right products for their projects, prepare estimates and quotes, process orders, and contribute to a positive customer experience.If you enjoy building relationships, providing solutions, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and escalated complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Qualifications

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Preferred

• Knowledge of building materials, lumber, hardware, or construction-related products.
• Experience preparing estimates and quotes for residential building projects.

Physical Requirements & Work Environment

• Combination of office, retail, warehouse, and outdoor work environments.
• Exposure to varying weather and temperature conditions.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, kneeling,