Retail Inside Sales Specialist — Build Materials

Builders FirstSource; Monroe (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Builders FirstSource, America’s largest supplier of building materials, is seeking a high-energy sales and customer service associate to support retail customers. You will help customers select products, provide pricing and availability, enter orders, and schedule deliveries, while building product knowledge and using ERP systems.

The role emphasizes strong communication, problem solving, and teamwork in a fast-paced retail environment.

Qualifications

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Skills

Product knowledge

Pricing/estimates formulas

Verbal & written communication

Detail orientation

Customer service

Sales techniques

MS Office + ERP

Material handling equipment

Education

High school diploma or GED

Six months sales experience

Job description

Builders FirstSource, America’s largest supplier of building materials, is seeking a high-energy sales and customer service associate to support retail customers. You will help customers select products, provide pricing and availability, enter orders, and schedule deliveries, while building product knowledge and using ERP systems.

The role emphasizes strong communication, problem solving, and teamwork in a fast-paced retail environment.