Inside Sales Representative

Builders FirstSource; Gig Harbor (WA); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Builders FirstSource in Gig Harbor, WA is seeking an Inside Sales Representative to be the primary contact for retail customers, providing expert product guidance, quotes, and order processing in a fast-paced environment.

You will help customers select materials for decks, fences, stairs and more, build relationships, and support store operations while upholding safety policies. Strong communication and basic computer skills required; previous sales or customer service is a plus.

Formación

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Responsabilidades

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Conocimientos

Customer service

Communication

Multitasking

Sales

Educación

High School Diploma or GED

Herramientas

Order-entry systems

Descripción del empleo

Inside Sales Representative

Location: Gig Harbor, WA Yard

Join Our Team!

We are seeking a motivated and customer-focused Inside Sales Representative to join our team. In this role, you will be the primary point of contact for retail customers, providing exceptional service, product expertise, and sales support. You will help customers find the right products for their projects, prepare estimates and quotes, process orders, and contribute to a positive customer experience.

If you enjoy building relationships, providing solutions, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Qualifications

Required

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Preferred

• Knowledge of building materials, lumber, hardware, or construction-related products.
• Experience preparing estimates and quotes for residential building projects.

Physical Requirements & Work Environment

• Combination of office, retail, warehouse, and outdoor work environments.
• Exposure to varying weather and temperature conditions.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, kneeling, and reaching.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift up to 80 pounds.
• May occasionally operate tools and equipment such as hand tools, saws, forklifts, and pallet jacks to assist customers.

Why Join Us?

We offer a collaborative team environment, opportunities for professional growth, and the chance to build a rewarding career with a company committed to customer service, safety, and employee success.