Brunch Shift Supervisor: Lead Guest Experience

Thompson Hospitality Services, LLC.; Glenarden (MD); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Milk & Honey is a vibrant New Orleans themed Southern Brunch destination seeking a passionate Supervisor to lead a dynamic team and deliver exceptional guest experiences in a fast-paced setting. You will guide daily operations, coach staff, uphold high service and safety standards, and work with management to drive improvements while ensuring a welcoming atmosphere for guests and team.

The role requires food and beverage expertise and a proven supervisory background, with strong communication

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• An amazing work ethic.
• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide continuous coaching and feedback.
• Foster a welcoming and inclusive atmosphere for both guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience for all.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.

Skills

Food & beverage experience

Supervisor experience

Strong work ethic

Stamina standing/walking

Lift up to 20 lbs

Verbal communication

Multitasking in fast-paced setting

Job description

Milk & Honey is a vibrant New Orleans themed Southern Brunch destination seeking a passionate Supervisor to lead a dynamic team and deliver exceptional guest experiences in a fast-paced setting. You will guide daily operations, coach staff, uphold high service and safety standards, and work with management to drive improvements while ensuring a welcoming atmosphere for guests and team.

The role requires food and beverage expertise and a proven supervisory background, with strong communication