Brunch Service Leader - Guest Experience & Team Ops

Thompson Hospitality Corporation; Glenarden (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Milk & Honey in New Orleans–themed Southern Brunch destination seeks a motivated Supervisor to guide a dynamic team, ensuring guests feel welcomed and cared for while upholding high service standards in a fast-paced environment. You will oversee daily operations, train new team members, provide coaching, manage inventory, and collaborate with management on improvements.

This role requires a 50–55 hour week, including evenings and weekends, with a positive culture that values teamwork and

Qualifications

• Experience in food and beverage and as a supervisor.
• Ability to stand and walk for extended periods.
• Lift and carry up to 20 lbs.
• Clear verbal communication in a busy environment.
• Willingness to work 50–55 hours per week.

Responsibilities

• Lead and inspire team to deliver outstanding customer service.
• Oversee daily operations for smooth workflow.
• Train new team members with coaching and feedback.
• Foster a welcoming atmosphere for guests and staff.
• Maintain high quality standards, safety, and cleanliness.
• Monitor inventory and place orders as needed.
• Collaborate with management on improvements.
• Address guest feedback promptly.

Skills

Supervisory experience

Food & beverage experience

Clear communication

Team leadership

Physical stamina

Tools

Reservation systems

Phone systems

Job description

Milk & Honey in New Orleans–themed Southern Brunch destination seeks a motivated Supervisor to guide a dynamic team, ensuring guests feel welcomed and cared for while upholding high service standards in a fast-paced environment. You will oversee daily operations, train new team members, provide coaching, manage inventory, and collaborate with management on improvements.

This role requires a 50–55 hour week, including evenings and weekends, with a positive culture that values teamwork and