Brunch Supervisor — Lead Guest Experience & Ops

Thompson Hospitality Corporation; Hampton (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Milk & Honey, a vibrant New Orleans themed Southern Br brunch destination, seeks a Supervisor to lead a dynamic team and deliver exceptional guest experiences. You’ll guide daily operations, coach staff, and ensure welcoming service in a fast-paced setting.

The role requires strong F&B background, supervisory experience, and a commitment to teamwork and safety. Evening and weekend shifts are required.

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• An amazing work ethic.
• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide continuous coaching and feedback.
• Foster a welcoming and inclusive atmosphere for both guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience for all.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Skills

Food & Beverage

Supervisor experience

Excellent work ethic

Customer service

Job description

Milk & Honey, a vibrant New Orleans themed Southern Br brunch destination, seeks a Supervisor to lead a dynamic team and deliver exceptional guest experiences. You’ll guide daily operations, coach staff, and ensure welcoming service in a fast-paced setting.

The role requires strong F&B background, supervisory experience, and a commitment to teamwork and safety. Evening and weekend shifts are required.