Information Technology Help Desk Technician

Techworks Consulting, Inc.; New York (NY); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental

401K

PTO

Holidays

Opportunities for growth and learning

Job summary

A leading IT service provider in Bronx, NY is looking for an Information Technology Help Desk Technician to handle client calls, troubleshoot technical issues, and provide effective solutions. The ideal candidate should possess excellent PC troubleshooting abilities and strong customer service skills. This full-time on-site position offers a salary range of $67,000-$72,000 along with a robust benefits package, promoting a dynamic workplace culture.

Qualifications

• Ability to attend initial training in Ronkonkoma, NY for 30 days.
• Demonstrated ability to troubleshoot logon, email, and printing issues.
• Professional demeanor and reliability are essential.

Responsibilities

• Answer service desk phone calls directly from clients.
• Perform in-house technical service and prepare new equipment.
• Utilize remote assist tools for user assistance.

Skills

PC troubleshooting skills

Strong customer service skills

Knowledge of Active Directory

Professionalism

Strong communication skills

Organization skills

Job description

Information Technology Help Desk Technician

This range is provided by Techworks Consulting, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,000.00/yr - $72,000.00/yr

Are you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands‑on environment, this on‑site role in the Bronx, NYC could be the perfect opportunity for you!

We’ll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays
• Salary range of $67,000-$72,000
• Opportunities for continued growth and learning
• Great company culture supported by strong core values

What You'll Do:

• Answer service desk phone calls directly from clients
• Perform in‑house technical service and preparation on new equipment deployments
• Utilize remote assist tools to take control of users’ PCs to assist with issues

Skills You'll Need:

• Ability to attend initial training in Ronkonkoma, NY for 30 days
• Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc
• Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
• Knowledge of IT Services and ability to answer technical questions from clients
• Ability to be punctual and reliable, and demonstrate professionalism at all times
• Strong customer service and communication skills
• Must be able to work well independently, with a team, and across departments
• Strong organization skills including detailed time entry and documentation

Ready to Apply?

• Quick apply with your resume here
• Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-U420J1LOY/landing?u=1182753

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

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