Tier II Help Desk Technician|Windows & Imaging Specialist

Beyond TalentEdge; City of Rochester (NY); Sur place; USD 29 797 - 43 050; Plein temps

Résumé du poste

A technology and logistics solutions provider is seeking a Help Desk Technician Tier II in Rochester, NY. This role involves providing tier-1 and tier-2 support to employees, troubleshooting hardware and software issues, and managing IT asset inventory. Applicants should have an associate degree in Computer Science or equivalent experience, with 1-3 years in a help desk role. The position offers hourly pay ranging from $21.63 to $31.25, with additional responsibilities in onboarding and offboarding staff.

Qualifications

• 1–3 years in a help desk, desktop support, or similar IT role.
• Experience supporting line-of-business applications.
• Familiarity with printers, scanners, and workstation lifecycle management.

Responsabilités

• Provide tier-1 and tier-2 end-user support for Windows desktops and mobile scanners.
• Troubleshoot and support line-of-business applications and common productivity tools.
• Triage tickets in the helpdesk system and escalate issues as necessary.

Connaissances

Windows desktop troubleshooting

Customer service skills

Time-management

Imaging and deployment tooling

Formation

Associate degree in Computer Science/Information Technology or equivalent

Outils

MDT

SCCM/Endpoint Manager

WorldShip

Description du poste

A technology and logistics solutions provider is seeking a Help Desk Technician Tier II in Rochester, NY. This role involves providing tier-1 and tier-2 support to employees, troubleshooting hardware and software issues, and managing IT asset inventory. Applicants should have an associate degree in Computer Science or equivalent experience, with 1-3 years in a help desk role. The position offers hourly pay ranging from $21.63 to $31.25, with additional responsibilities in onboarding and offboarding staff.