Brokerage Customer Service Specialist

Saia Inc.; Johns Creek (GA); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Saia Inc. in Johns Creek, GA is seeking a dedicated Customer Service Specialist to coordinate with customers, carriers, and internal teams throughout the shipment lifecycle.

This role focuses on accurate data entry in the transportation management system, arranging pickups, monitoring progress, and communicating schedule changes to ensure reliable service. Strong organizational skills and 2+ years in transportation or freight brokerage, plus experience with TMS and MS Office, are preferred.

Qualifications

• Associate degree in business, logistics, supply chain, or a related field.
• 2+ years of customer service experience in transportation, logistics, or freight brokerage.
• Experience using transportation management systems (TMS).

Responsabilités

• Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.
• Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.
• Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.
• Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.
• Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.
• Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.
• Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.

Connaissances

Customer service

TMS

Microsoft Office

Formation

Associate degree in business/logistics/supply chain

Outils

TMS software

Description du poste

Saia Inc. in Johns Creek, GA is seeking a dedicated Customer Service Specialist to coordinate with customers, carriers, and internal teams throughout the shipment lifecycle.

This role focuses on accurate data entry in the transportation management system, arranging pickups, monitoring progress, and communicating schedule changes to ensure reliable service. Strong organizational skills and 2+ years in transportation or freight brokerage, plus experience with TMS and MS Office, are preferred.