Brokerage Logistics Support Specialist

Saia; Johns Creek (GA); On-site; USD 45,000 - 62,000; Full time

Job summary

Saia is seeking a dedicated Customer Service professional to support brokerage transportation accounts from Johns Creek, GA. You will coordinate with customers, carriers, and internal teams to ensure reliable service execution and timely issue resolution throughout the shipment lifecycle.

Key duties include creating loads in the TMS, scheduling pickups, monitoring progress, and communicating with stakeholders to maintain service continuity.

Qualifications

• Associate degree in business, logistics or related field.
• 2+ years of customer service in transportation or freight brokerage.
• Experience with transportation management systems (TMS).
• Proficient in Microsoft Office.

Responsibilities

• Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.
• Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.
• Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.
• Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.
• Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.
• Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.
• Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.

Skills

Customer service

Communication

Team collaboration

Education

Associate degree in business/logistics

Tools

TMS

Microsoft Office

Job description

Saia is seeking a dedicated Customer Service professional to support brokerage transportation accounts from Johns Creek, GA. You will coordinate with customers, carriers, and internal teams to ensure reliable service execution and timely issue resolution throughout the shipment lifecycle.

Key duties include creating loads in the TMS, scheduling pickups, monitoring progress, and communicating with stakeholders to maintain service continuity.