Brokerage Customer Service, Specialty

Saia; Johns Creek (GA); On-site; USD 45,000 - 62,000; Full time

Job summary

Saia is seeking a dedicated Customer Service professional to support brokerage transportation accounts from Johns Creek, GA. You will coordinate with customers, carriers, and internal teams to ensure reliable service execution and timely issue resolution throughout the shipment lifecycle.

Key duties include creating loads in the TMS, scheduling pickups, monitoring progress, and communicating with stakeholders to maintain service continuity.

Qualifications

• Associate degree in business, logistics or related field.
• 2+ years of customer service in transportation or freight brokerage.
• Experience with transportation management systems (TMS).
• Proficient in Microsoft Office.

Responsibilities

• Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.
• Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.
• Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.
• Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.
• Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.
• Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.
• Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.

Skills

Customer service

Communication

Team collaboration

Education

Associate degree in business/logistics

Tools

TMS

Microsoft Office

Job description

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and its exactly what going further is all about.

Position Summary

Provides specialized customer service for brokerage transportation accounts by coordinating with customers, carriers, and internal teams. Supports reliable service execution, timely issue

resolution, and customer satisfaction throughout the shipment lifecycle.

Major Tasks and Responsibilities

• Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.

• Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.

• Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.

• Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.

• Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.

• Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.

• Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.

Preferred Qualifications

• Associate degree in business, logistics, supply chain, or a related field.
• 2+ years of customer service experience in transportation, logistics, or freight brokerage.
• Experience using transportation management systems (TMS).
• Proficiency in Microsoft Office applications.

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that’s driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.