Brokerage Customer Service, Specialty

Saia Inc.; Johns Creek (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Saia Inc. in Johns Creek, GA is seeking a dedicated Customer Service Specialist to coordinate with customers, carriers, and internal teams throughout the shipment lifecycle.

This role focuses on accurate data entry in the transportation management system, arranging pickups, monitoring progress, and communicating schedule changes to ensure reliable service. Strong organizational skills and 2+ years in transportation or freight brokerage, plus experience with TMS and MS Office, are preferred.

Qualifications

• Associate degree in business, logistics, supply chain, or a related field.
• 2+ years of customer service experience in transportation, logistics, or freight brokerage.
• Experience using transportation management systems (TMS).

Responsibilities

• Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.
• Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.
• Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.
• Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.
• Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.
• Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.
• Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.

Skills

Customer service

TMS

Microsoft Office

Education

Associate degree in business/logistics/supply chain

Tools

TMS software

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Provides specialized customer service for brokerage transportation accounts by coordinating with customers, carriers, and internal teams. Supports reliable service execution, timely issue resolution, and customer satisfaction throughout the shipment lifecycle.

Major Tasks And Responsibilities

• Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.
• Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.
• Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.
• Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.
• Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.
• Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.
• Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.

Preferred Qualifications

• Associate degree in business, logistics, supply chain, or a related field.
• 2+ years of customer service experience in transportation, logistics, or freight brokerage.
• Experience using transportation management systems (TMS).
• Proficiency in Microsoft Office applications.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.