Bright Front Desk Coordinator — Patient Care & Scheduling

North American Dental Group; Washington Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth

Dynamic environment

Job summary

North American Dental Group’s Shelby Township location is seeking a Front Desk Coordinator to be the friendly first point of contact for patients, manage scheduling, verify insurance, and handle payments with professionalism. The role emphasizes organization, multitasking, and strong communication in a fast-paced dental office environment.

Responsibilities include greeting patients, coordinating appointments, processing co-pays, and assisting with daily office tasks.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Insurance verification

Dental software

Multitasking

Communication

Education

High School Diploma

Associate degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group’s Shelby Township location is seeking a Front Desk Coordinator to be the friendly first point of contact for patients, manage scheduling, verify insurance, and handle payments with professionalism. The role emphasizes organization, multitasking, and strong communication in a fast-paced dental office environment.

Responsibilities include greeting patients, coordinating appointments, processing co-pays, and assisting with daily office tasks.