Front Desk Coordinator — Patient Care & Admin Pro

North American Dental Group; Shelby Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth opportunities

Inclusive team environment

Job summary

North American Dental Group’s Dental Care of Michigan – Shelby Twp. is seeking a Front Desk Coordinator to be the friendly first point of contact for patients.

You’ll manage phones, scheduling, insurance verification, and front-office tasks with professionalism and empathy. Responsibilities include patient check-in/out, handling payments, maintaining organized records, and coordinating with the clinical team to ensure a smooth patient experience.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• 1–5 years in customer service, insurance, or dental office experience preferred.
• Familiarity with dental software and Microsoft Office; ability to learn new programs.
• Strong communication and multitasking abilities, with professional demeanor.

Responsibilities

• Handle financial tasks including co-pay collection and daily reporting.
• Answer phones, schedule and verify appointments, and provide information to patients.
• Explain dental procedures and policies clearly to patients with empathy.
• Manage appointments and handle cancellations, no-shows, and delays.
• Maintain organized front desk operations and assist the clinical team as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group’s Dental Care of Michigan – Shelby Twp. is seeking a Front Desk Coordinator to be the friendly first point of contact for patients.

You’ll manage phones, scheduling, insurance verification, and front-office tasks with professionalism and empathy. Responsibilities include patient check-in/out, handling payments, maintaining organized records, and coordinating with the clinical team to ensure a smooth patient experience.