Dental Front Desk Coordinator - Patient Care & Scheduling

North American Dental Group (NADG); Richmond (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k)

Career growth

Dynamic environment

Job summary

North American Dental Group’s Dental Care of Michigan in Richmond, MI is seeking a Front Desk Coordinator to be the first smile patients see. You will manage the front desk, greet patients, answer calls, schedule visits, and explain procedures with warmth and clarity.

The role requires strong organizational, communication, and multitasking skills, plus experience in customer service or dental settings. A High School Diploma is required; dental software and MS Office familiarity is a plus.

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group’s Dental Care of Michigan in Richmond, MI is seeking a Front Desk Coordinator to be the first smile patients see. You will manage the front desk, greet patients, answer calls, schedule visits, and explain procedures with warmth and clarity.

The role requires strong organizational, communication, and multitasking skills, plus experience in customer service or dental settings. A High School Diploma is required; dental software and MS Office familiarity is a plus.