Front Desk Coordinator

North American Dental Group; Shelby Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth opportunities

Inclusive team environment

Job summary

North American Dental Group’s Dental Care of Michigan – Shelby Twp. is seeking a Front Desk Coordinator to be the friendly first point of contact for patients.

You’ll manage phones, scheduling, insurance verification, and front-office tasks with professionalism and empathy. Responsibilities include patient check-in/out, handling payments, maintaining organized records, and coordinating with the clinical team to ensure a smooth patient experience.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• 1–5 years in customer service, insurance, or dental office experience preferred.
• Familiarity with dental software and Microsoft Office; ability to learn new programs.
• Strong communication and multitasking abilities, with professional demeanor.

Responsibilities

• Handle financial tasks including co-pay collection and daily reporting.
• Answer phones, schedule and verify appointments, and provide information to patients.
• Explain dental procedures and policies clearly to patients with empathy.
• Manage appointments and handle cancellations, no-shows, and delays.
• Maintain organized front desk operations and assist the clinical team as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator – Be the First Smile Patients See!

Location:

Dental Care of Michigan - Shelby Twp., MI

Job Type:

Full-time

About Us

At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

Monday: 8:45am-5pm

Tuesday: 8:45am-5pm

Wednesday: 8:45am-5pm

Thursday: 8:45am-5pm

Friday: 8:45am-4pm

Your Role as a Front Desk Coordinator

As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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