Bridal Alterations Lead: Fit & Service Expert

David's Bridal; Peoria (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings, sewing, steaming, and spot cleaning of garments to high standards. You will coach Alterations staff and ensure quality and customer satisfaction in a fast-paced retail environment.

The role requires hands-on alterations expertise, strong customer service, and the ability to train team members while maintaining brand standards across the store. Comprehensive benefits are offered with a full-time schedule.

Qualifications

• High School Diploma or degree.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior experience with computerized POS system and ability to use one.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.
• Floor Manager during peak sales times to offer fit and alterations consultations.
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
• Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Trains Alterations Specialists in fitting and sewing techniques.
• Ensures ongoing product education for all Alterations team members.
• Communicate daily sales goal achieved to Store Manager.
• Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience.
• Maintain high dress code standards per her/himself per dress code.

Skills

Customer service

Communication

Problem solving

Team leadership

Alterations

Staff training

Education

High School Diploma

Experience in bridal/special occasion production

Tools

POS system

Job description

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings, sewing, steaming, and spot cleaning of garments to high standards. You will coach Alterations staff and ensure quality and customer satisfaction in a fast-paced retail environment.

The role requires hands-on alterations expertise, strong customer service, and the ability to train team members while maintaining brand standards across the store. Comprehensive benefits are offered with a full-time schedule.