Bridal Alterations Lead: Fittings, Training & Service

David; Eau Claire (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings and alterations to the brands high standards. You will work with store teams to deliver superior customer service, demonstrate technical expertise in alterations, and report to the Store Manager.

In this role you will train Alterations staff, manage fittings, ensure quality control of garments, and promote customization options. You will engage customers, solve problems, and help drive loyalty and 5 Star experiences

Qualifications

• High school diploma or equivalent required.
• Prior sewing experience preferred in bridal or special occasion production.
• 1–2 years retail experience in apparel or specialty store environment.
• Experience with a computerized POS system.

Responsibilities

• Welcome customers in person and over the phone with friendly enthusiasm and resolve questions with product and service information.
• Lead alterations fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Train Alterations Specialists in fitting and sewing techniques.
• Ensure quality control of altered garments before delivery to customers.
• Promote alteration services and personalization options to drive sales and loyalty.
• Communicate daily sales goals to Store Manager and support team during peak times.

Skills

Customer service

Communication

Sewing

Training/Coaching

Problem solving

Education

High School Diploma or equivalent

Professional sewing experience

Tools

POS system

Job description

David’s Bridal is seeking a Lead Alterations Specialist to oversee fittings and alterations to the brands high standards. You will work with store teams to deliver superior customer service, demonstrate technical expertise in alterations, and report to the Store Manager.

In this role you will train Alterations staff, manage fittings, ensure quality control of garments, and promote customization options. You will engage customers, solve problems, and help drive loyalty and 5 Star experiences