Alterations CSR: Weekend Shifts & Get Paid Early

David's Bridal, Inc.; Schaumburg (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive hourly pay

Team bonus

Get Paid Early

Dayforce Wallet – Get Paid Early!

Discounts on products

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to greet customers, schedule alterations, and coordinate with the alterations team.

The role focuses on delivering a high-quality, five-star service experience, handling phones, chats, and in-person interactions, and promoting alteration services. The CSR works under the Store Manager, supports inventory, and helps ensure a flawless shopping experience.

Qualifications

• Welcome customers via phone, chat or in person with enthusiasm and solve problems.
• Use store systems to manage customer flow and deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There; handle tasks and emotional support.
• Handle multiple customers with confidence; address concerns and escalate when needed.
• Explain alterations role in dress fitting and promote alterations services.
• Maintain store standards and promotional readiness; ensure clean, organized spaces.
• Greet and escort alterations customers to appointments; support inventory and checkout processes.
• Carry out pressing, steaming, and inspection to ensure garment quality.

Responsibilities

• Welcome customers with enthusiasm and adapt communication style.
• Utilize systems to manage customer flow for a smooth experience.
• Follow service vows and complete operational tasks.
• Provide exceptional service to multiple customers and escalate issues as needed.
• Explain alterations' impact on dress fitting and promote services.
• Promote alterations and personalization options.
• Maintain store standards and organized displays.

Skills

Customer service

Phone/Email/Chat communication

POS experience

Sewing knowledge

Education

High school diploma or equivalent

Tools

POS software

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to greet customers, schedule alterations, and coordinate with the alterations team.

The role focuses on delivering a high-quality, five-star service experience, handling phones, chats, and in-person interactions, and promoting alteration services. The CSR works under the Store Manager, supports inventory, and helps ensure a flawless shopping experience.