Breast Health Appointment Concierge

HealthPartners; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

HealthPartners is seeking a patient scheduling and front desk professional to support Lakeview and Regions hospitals. You will handle appointment scheduling, patient reception, check-in, and related clerical duties with a strong focus on accuracy and customer service.

Ideal candidates bring 4 years of direct customer/patient service experience, at least 2 years in patient scheduling, and excellent communication. Knowledge of HIPAA and healthcare terminology is a plus.

Qualifications

• 4 years’ experience in a direct customer/patient service position and computer/data entry.
• 2 years’ experience with patient scheduling in a customer support related role.
• Knowledge of HIPAA and patient privacy policies.

Responsibilities

• Schedule appointments and procedures.
• Provide patient reception and support.
• Verify insurance information as part of scheduling.
• Maintain accurate records and ensure HIPAA compliance.
• Handle multiple duties in a fast-paced environment.

Skills

Excellent communication and Interpers​

English language proficiency

HIPAA compliance

Customer service excellence

Organizational skills

Job description

HealthPartners is seeking a patient scheduling and front desk professional to support Lakeview and Regions hospitals. You will handle appointment scheduling, patient reception, check-in, and related clerical duties with a strong focus on accuracy and customer service.

Ideal candidates bring 4 years of direct customer/patient service experience, at least 2 years in patient scheduling, and excellent communication. Knowledge of HIPAA and healthcare terminology is a plus.