Breast Health Center Scheduling Specialist

HealthPartners; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

HealthPartners is seeking a patient scheduling and front desk professional to support Lakeview and Regions hospitals. You will handle appointment scheduling, patient reception, check-in, and related clerical duties with a strong focus on accuracy and customer service.

Ideal candidates bring 4 years of direct customer/patient service experience, at least 2 years in patient scheduling, and excellent communication. Knowledge of HIPAA and healthcare terminology is a plus.

Qualifications

• 4 years’ experience in a direct customer/patient service position and computer/data entry.
• 2 years’ experience with patient scheduling in a customer support related role.
• Knowledge of HIPAA and patient privacy policies.

Responsibilities

• Schedule appointments and procedures.
• Provide patient reception and support.
• Verify insurance information as part of scheduling.
• Maintain accurate records and ensure HIPAA compliance.
• Handle multiple duties in a fast-paced environment.

Skills

Excellent communication and Interpers​

English language proficiency

HIPAA compliance

Customer service excellence

Organizational skills

Job description

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees.These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals,including OR scheduling functions that are related to breast surgery, medical/surgical terminology,and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • 4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • Excellent communication and interpersonal skills

  • Ability to write, read, and speak English clearly.

  • Ability to deliver an exceptional customer experience to both internal and external customers.

  • Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.

  • Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.

  • Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.

  • Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • 2 years’ experience in healthcare setting.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • EPIC medical records experience or healthcare related computer programs.

  • Competency in medical/surgical terminology

  • Ability to schedule radiologic appointments.

  • Demonstrates ability to communicate effectively in a personable and professional manner