Specialist, Breast Health Center Scheduling

HealthPartners; Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

HealthPartners in Minnesota is seeking a full-time Patient Service Scheduler to provide appointment scheduling, reception, and clerical support for patients, visitors, and staff. You will handle scheduling of appointments and procedures, check-in, and insurance verification while maintaining HIPAA compliance and excellent customer service.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced healthcare environment, with a typical schedule

Qualifications

• 4 years' experience in direct customer/patient service and computer/data entry required.
• 2 years' experience with patient scheduling in a customer support related role.
• Excellent communication and interpersonal skills
• Ability to write, read, and speak English clearly.
• HIPAA knowledge and adherence to policies
• Strong organizational skills; able to function in team and autonomously
• Ability to handle ambiguity and fast-paced environment
• Prioritize and manage multiple duties

Responsibilities

• Provide patient appointment scheduling, reception, clerical and customer service.
• Schedule appointments and procedures; perform patient check-in.
• Verify insurance and related duties.
• Know scheduling practices for Lakeview and Regions hospitals, including OR scheduling.
• Adapt to daily variations in function percentage

Skills

Communication

Interpersonal skills

English proficiency

Organizational skills

HIPAA compliance

Teamwork / autonomous work

Tools

EPIC medical records

Job description

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.

Schedule: 1.0 FTE - 40 hrs weekly: Monday-Friday - 8:00am-4:30pm

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination: 4 years' experience in a direct customer/patient service position and computer/data entry required, and 2 years' experience with patient scheduling in a customer support related role.
• Licensure/ Registration/ Certification: None
• Knowledge, Skills, and Abilities: Excellent communication and interpersonal skills
• Ability to write, read, and speak English clearly.
• Ability to deliver an exceptional customer experience to both internal and external customers.
• Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.
• Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.
• Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.
• Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination: 2 years' experience in healthcare setting.
• Licensure/ Registration/ Certification: None
• Knowledge, Skills, and Abilities: EPIC medical records experience or healthcare related computer programs.
• Competency in medical/surgical terminology
• Ability to schedule radiologic appointments.
• Demonstrates ability to communicate effectively in a personable and professional manner