Brand Ambassador: Elevate Retail Sales & Events

Macy's; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an Ambassador to connect with customers, share vendor product knowledge, and upsell while building repeat clientele. You will coordinate with vendors, personal stylists, and store leadership to execute strategic merchandising initiatives.

Full-time hours are typical, with a schedule aligned to business needs. This role emphasizes relationship building, exceptional service, and driving sales on the shop floor in a dynamic environment.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Ability to communicate effectively with customers and colleagues.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Retail experience

Upselling

Customer service

Relationship building

Job description

Macy's is hiring an Ambassador to connect with customers, share vendor product knowledge, and upsell while building repeat clientele. You will coordinate with vendors, personal stylists, and store leadership to execute strategic merchandising initiatives.

Full-time hours are typical, with a schedule aligned to business needs. This role emphasizes relationship building, exceptional service, and driving sales on the shop floor in a dynamic environment.