Brand Sales Concierge — Elevate Customer Experience & Upsell

Macy's; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Job summary

Macy's is seeking an Ambassador to connect with customers, share vendor product knowledge, and upsell while building a loyal clientele. You will represent designated brands, collaborate with personal stylists, and support store leadership to deliver memorable shopping experiences.

The role offers flexible hours based on business needs, with emphasis on weekends and holidays. Strong communication, relationship-building, and a proactive, team-oriented mindset are essential.

Qualifications

• Minimum 1 year of selling or retail experience is required.
• Flexible availability including weekends and holidays.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between vendors, personal stylists, and store leadership.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Coordinate vendor and non-vendor events to increase sales.
• Lead customer-facing vendor sponsored events with vendor community to meet sales goals.

Skills

Customer service

Sales skills

Communication

Time management

Teamwork

Tools

POS systems

RF equipment

Mobile devices

Job description

Macy's is seeking an Ambassador to connect with customers, share vendor product knowledge, and upsell while building a loyal clientele. You will represent designated brands, collaborate with personal stylists, and support store leadership to deliver memorable shopping experiences.

The role offers flexible hours based on business needs, with emphasis on weekends and holidays. Strong communication, relationship-building, and a proactive, team-oriented mindset are essential.